Empowering success through strategic excellence
About Us
Isn't it time for your business to reach its apex? Your greatest success is just around the corner.
Our History
Founded in 2020, Kalp Solutions emerged with a clear vision to redefine business consulting by offering insightful strategies and innovative solutions. From our inception, we have been driven by a passion for helping businesses thrive in an ever-evolving market landscape.
With an experienced leadership team, we bring a fresh perspective and a wealth of expertise across various industries. Our journey began with a commitment to excellence and a deep-seated belief in the power of strategic guidance to unlock potential and foster long-term success for our clients.
Since our establishment, we have continually evolved, adapting our approach to meet the dynamic needs of our clients and delivering tangible results that exceed expectations.
Who We are
We are dedicated to driving transformative growth and sustainable success for businesses across industries. With a deep commitment to excellence and a proven track record of delivering strategic insights, we empower organizations to navigate complex challenges, seize opportunities, and achieve their full potential.
WHAT WE DO
We specialize in providing tailored services designed to enhance organizational performance and drive sustainable growth.
Our Values
Our values help us achieve goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility.
Our Services
Debt Collections
Our mission is to help collection agencies and debt buyers improve productivity and profitability by targeting overlooked segments and offering cost-effective outsourcing solutions. With expertise across platforms like Latitude, we enhance performance without the expense of offshore setups.
Loan Operations
We handle the complete process from lead qualification to collections, specializing in short-term loan surveys and eligibility assessments. Our services include loan disbursement, educating applicants on rates, soft collections, and comprehensive support for charged-off accounts.
Quality Analyst Services
Our qualified QA team specializes in monitoring and auditing calls, including CAD, LAM, and verbal dispute audits using CALL MINER, ensuring REG F compliance. We provide detailed reports, conduct weekly call calibrations, and ensure data security through secure VPN connectivity to client systems.
e-Oscar Services
Our expert team, with deep knowledge of e-OSCAR and dispute handling, ensures all disputes are responded to within seven days, maintaining a zero-expiration record for eight years. We also manage disputes via mail, client portals, and CFPB, offering secure VPN connectivity for data protection.
Warm Transfer Services
Our skilled Transfer Agents verify right-party connections using client-specific scripts and seamlessly warm-transfer them to the client’s team. We ensure compliance with all state and federal regulations, with outbound calls displaying client phone numbers for easy callbacks.
Clicker Services
A dedicated Clicker Supervisor oversees each project to ensure quality and manage client feedback, with 100% backup to prevent downtime. Real-time communication between Clicker and Dialer teams via Microsoft Teams ensures quick issue resolution, and a hotline provides immediate support.
Work Force Management
While the client manages Strategy & Segmentation, we handle Dialer Management, overseeing agent schedules, campaign monitoring, and productivity metrics. We track key performance indicators and provide customized reports and dashboards for real-time performance analysis.
Virtual Assistance
Imagine automating emails, social media, and scheduling to reclaim valuable time for growing your business, while our Assistant handles lead qualification, content creation, and market insights. They streamline administration, manage branding, and nurture client relationships, ensuring efficiency and a competitive edge.
Staffing and Recruitment Practises
We specialize in tailored staffing and recruitment solutions for U.S. businesses, streamlining talent acquisition and ensuring the perfect match for your team’s needs. Our expert services help you efficiently navigate the hiring process and build a high-performing workforce.
Our Certifications
Testimonials
Kalp Solutions has delivered outstanding results for our organization. Their personalized approach and comprehensive recruitment services have exceeded our expectations. From start to finish, they’ve provided excellent support, helping us build a strong and capable team. We’re grateful for their dedication and expertise.
Working with Kalp Solutions has been a fantastic experience. Their professionalism and reliability have set them apart from other service providers. They’ve helped us fill critical roles quickly and with high-quality candidates, which has greatly contributed to our business’s success. We look forward to continuing our partnership.
We were impressed by the efficiency and effectiveness of Kalp Solutions’ recruitment process. They made the entire hiring process seamless, from sourcing candidates to onboarding. Their attention to detail and commitment to finding the right fit for our team has been invaluable. We highly recommend their services!
Kalp Solutions has been a game-changer for our business. Their staffing and recruitment services are top-notch, delivering high-quality candidates that perfectly fit our needs. The team’s expertise and dedication to excellence have significantly improved our hiring process and overall team performance. We couldn’t be happier with the results!
International Standards
- ISO 27001:2013 certified
- ISO 9001:2015 certified
- Premium Member – Debtlink
Compliance & Security
- 100% compliance and grievance to all state and federal laws.
- zero defect compliance – FDCPA, TCPA, FCRA, GLBA & HIPPA
- Stringent data security and ISMS compliance.
Exceptional Talent
- Highly experienced and trained work force with a scalable infrastructure and state of the art technology.
Collaborative approach with measurable results.
- Building Strong Partnerships with clients, ensuring open communication and tailored approach.
- Focus on delivering tangible outcomes that contribute to the long term goals
Industry Experties
- Proven management with extensive industry experience, delivering higher quality and better results.
Cost Advantage
50% or more savings on operational cost as compared to on-shore, near-shore and off-shore centers.
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Address List
-
810, 7th Avenue
New York
USA. P.O 10019 - +1 914 573 4268
- info@kalpsolutions.com